Solving playback issues

[ldecola]

I see nothing on the streaming channels (netflix, criterion, kanopy) when I press PLAY or PAUSE, but do see images on fast-forward and 'reverse.'

[RokuNimfa-C]

Hello @ldecola, 

Thanks for reaching out to the Roku Community. 

We'd like to know more about the issue you are seeing. Do you receive an error message or code? What Roku model do you have? Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? And what troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further. 


Regards, 
Nimfa

[ldecola]

Nimfra, there are no messages with this odd behavior, but anyway the problem seems to have gone away today. But if it recurs it would help to have a phone/chat contact.

model: 3920X premiere
s/n YH00AA241938
SKU# 3920R

[personal information removed].

[RokuNimfa-C]

Hello @ldecola, 

Thanks for following up. 

We have noted your details. We're glad to hear that you no longer see the problem on your Roku device but in any event it reoccurs, kindly keep us posted and we're happy to help you further. 

If you have any further questions or concerns, please don't hesitate to reach out.


Regards, 
Nimfa