Solving playback issues

[Hrlybtch]

Mine to. I have loaded it to my page and watching a movie then poof! It disappears. I have rebooted and reset everything. This also happens to the app "FreeMovies". This is only happening to my Roku not my smart TV.

Any suggestions on what else I can do? 

[RokuJohnB]

Hi @Hrlybtch,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Pluto TV since it was not working. We're happy to assist you further. Please try the troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, system, power, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

Let us know how it goes.

All the best,

John

[Hrlybtch]

Still does not work. This also goes for Comet TV and Plex. 

[RokuJohnB]

Hi @Hrlybtch,

Thank you for keeping us posted here in the Roku Community!

We would like to further investigate this issue that you're having with the Comet TV and Plex channels. Are you getting any error messages or codes?

We'll wait for your response.

Thanks,
John

[deannchris]

Has this problem been fixed? It is 04/07/2024 and this issue just happened to me! Has there been a fix or is the content truly unauthorized? Rokutv, xemo, and Pluto were alll having the same issue. Tubi & Plex seems to work.

[RokuJohnB]

Hi @deannchris,

Welcome to the Roku Community, and thanks for keeping us posted!

We will be more than happy to assist you further with this issue that you're having with the multiple channels since it was not working. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please keep us posted.

Best regards,
John

[Dorabil]

Mine won't open either no matter what I do. It just keeps bouncing back to the icon.

[renojim · Accepted solution]

@Dorabil, try the suggestions given in the following page, especially the one that gives instructions for removing and reinstalling the app:

How to resolve a channel playback issue | Official Roku Support

[K-Mo]

I am still having this problem with Pluto. It skips and sputters on any Pluto channel.

I have restarted, reinstalled and still have issues.