Solving playback issues

[stingray615]

Every single time this Zeposia commercial plays, the tv freezes until I hit the back button, and choose 'continue'.  It freezes at the exact same place in the commercial, without fail.  Does anyone else have this issue?

[RokuERey]

Hi @stingray615,

Greetings from the Roku Community!

This seems to catch our attention, and we'd like to know more about this behavior. Could you tell us what are the steps that reproduce the issue? Also, please let us know the channel or content you're trying to access when the ad appears. If possible, it would be great if you could share a video clip demonstrating the issue.

Let us know more about this so that we can further assist you.

Thanks,

Rey

[tutjohnson56]

Mine freezes also towards end of commercial. Happens everytime not just once in awhile. Happens more than on just Roku. Have to hit back button and resume program.

[RokuEuniceL]

Hi @tutjohnson56,

Greetings from the Roku Community!

We're glad to assist with your problem with your Roku device that freezes towards the end of the commercial. We'd like to know more about it so we can further assist you. Is the issue happening on all contents or channels, or is this isolated to one content or channel? (Specify)

We'll be waiting for your reply.

Kind regards,

Eunice