Solving playback issues

[fireman2941]

Just recently started to have playback of recorded games herky-jerky but noticed that there was no herky-jerky during the ads in the playback. My internet is ATT high speed fiber optic cable.

What's up?

[RokuCarly]

A warm welcome here in the Roku Community, @fireman2941.

We sincerely regret any trouble and inconvenience this may have caused you. We want to suggest some troubleshooting methods regarding this matter.

May we first know on what app you were streaming when you experienced this issue? What troubleshooting methods have you taken to resolve this matter? 

The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

Best regards,
Carly