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Azucena
Newbie

YouTube is not working on TV

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Hey there, it's been smooth sailing with YouTube on my TV until yesterday when I wanted to use it. Oddly, I got a message saying I didn't have an internet connection, even though everything seemed fine. I tried reinstalling the app, but now I can't seem to get it back. Any help with fixing this issue would be greatly appreciated!

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RokuElmer-H
Community Moderator
Community Moderator

Re: YouTube is not working on TV

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Hi, @Azucena!

Welcome to the Roku Community!

We appreciate you reaching out to us about the trouble you've been experiencing accessing your YouTube channel. We are fully aware of the issue and have been active since yesterday.

We are glad to inform you that the issue you reported has been resolved successfully. We kindly invite you to attempt the task again by following these troubleshooting steps: Press the Home button, go to Settings, select System, choose System restart, and then hit Restart.

Kindly let us know if these troubleshooting steps have made any difference to your concern.

Sincerely,
Elmer

Elmer H.
Roku Community Moderator

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4 REPLIES 4
RokuElmer-H
Community Moderator
Community Moderator

Re: YouTube is not working on TV

Jump to solution

Hi, @Azucena!

Welcome to the Roku Community!

We appreciate you reaching out to us about the trouble you've been experiencing accessing your YouTube channel. We are fully aware of the issue and have been active since yesterday.

We are glad to inform you that the issue you reported has been resolved successfully. We kindly invite you to attempt the task again by following these troubleshooting steps: Press the Home button, go to Settings, select System, choose System restart, and then hit Restart.

Kindly let us know if these troubleshooting steps have made any difference to your concern.

Sincerely,
Elmer

Elmer H.
Roku Community Moderator
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mrstucker
Reel Rookie

Re: YouTube is not working on TV

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Hello,

I have a ONN. Roku TV from Walmart and for the past couple days I have been trying to use YouTube but it will play for like 30 seconds to a minute and the glitch and then a spinning circle will appear and the video will stop loading. I have called my Internet provider and run all the test and that's fine. Even other apps work on the TV and YouTube even works on my phone. I am trying to do what you said here but I don't have that settings on my tv. I'm am super frustrated and so it my family. Any help would help.

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mrstucker
Reel Rookie

Re: YouTube is not working on TV

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Update:

I figured out how to do the system rest however that has not help. I have even removed the app, unplugged both router, modem and TV and put them back and s having same problem

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Re: YouTube is not working on TV

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I am having the same problem. I have reset, restarted everything. Mine stopped working Friday evening. I took the app off, reloaded it. Watched YouTube videos on what to do, tried everything suggested.

I can scroll through YouTube and pick a video, but it plays for about a minute, then stops. I can also watch YouTube on my phone and computer and it works fine there.

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