Solving playback issues

[AHW]

I did find a fix.  It wasn't a Roku issue.  My TV screen came with a remote that has a Format button that changes the aspect.  I'd inadvertently hit it -- possibly by sitting on it -- which changed the image to a lower quality format suitable for VHS players (I have one, for archival tapes I consult) or for old square-format TV movies.  Toggling that brought back the correct format for streaming or hi-def.  Even if you haven't touched the remote that came with your TV, look for it and try that. (Format adjustment may also be available on the TV itself.)

[AndyLaw58]

Thanks for that. I noticed that the Roko unit was warmer than I thought it should be, after changing out HDMI cable powering down, factory reset etc. So I moved the unit off the TV once it cooled down. Hey ho it worked. I now have proper aspect ratio. Thanks for responding.

[ShakaWahine]

Same here!!!! 😩