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annakarenina
Binge Watcher

Live TV pause suddenly stopped working.

Have reformatted thumbnail but still not working. It pauses fine but when I press Play, it hasn't recorded, just jumps back to live TV. Any advice? Thanks in advance. 

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StreamerP
Streaming Star

Live TV Pause Bug on Roku Select Series TV

I have a 55" Roku Select Series TV (Model 55R4A5R) that has a bug with the Live TV Pause Function for over-the-air antenna TV. With a USB stick installed and configured for this function, the video stutters, the audio looses sync, and/or the buffer gets cleared as it stores data on the USB stick. This issue has not been fixed for over a year as demonstrated by numerous posts on this web site.

I have tried several things to address this issue, including resetting the TV, using four different USB sticks, using different antennas, disconnecting everything from the TV except for the power cord and antenna, and disabling all picture processing and/or advanced networking features. Nothing has worked so far. I have tested this function on an older TCL 4 Series Roku TV with the exact same Roku Software (version 14.1.4 build 7709), and it does not exhibit this problem. The older TV always maxes out the full 90 minutes of buffering time, even with a weak antenna signal. The new TV has never gone more than 45 minutes without a glitch that clears the buffer, and usually fails within five or ten minutes even with a strong antenna signal.  I even tried formatting several USB sticks with the older TV, and then used them on the new TV with no success.

I have worked with Roku support on this issue using a chat session (Ticket ID for Reference: 11592770). They could not provide a solution, and are escalating the case to the concerned department. Their Backend team will check and provide an update through email in 2 business days. Unfortunately, several other users on this site have gone through the same process over the past year, and have not met with any type of successful resolution. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Live TV Pause Bug on Roku Select Series TV

Hey @StreamerP,

Thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps you have taken so far. Our team is currently investigating this problem.

Your extended understanding and patience are much valued.

Thanks,
The Roku Community Team

John
Roku Community Moderator
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RokuJohnB
Community Moderator
Community Moderator

Re: Live TV pause suddenly stopped working.

Hey @annakarenina,

Thank you for posting here in the Roku Community!

We will be glad to assist you further with your problem with the Live TV pause, which suddenly stopped working. Please try to use a different USB flash drive. Some flash drives might be too slow for live recording. Use at least a 2.0 USB flash drive with 16 GB of memory to avoid recording and playback issues.

Please try doing this and see if that helps.

Cheers,
The Roku Community Team

John
Roku Community Moderator
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annakarenina
Binge Watcher

Re: Live TV pause suddenly stopped working.

Hi John. The USB is big enough. I now think I know the problem. I reformatted it etc, went through the process TWICE with Roku, everything is fine until suddenly a notice I've never seen before pops up saying something about Allow/Don't Allow something or other to do with the apps on my TV.  I've tried both options,  but it makes no difference. It's fine until that option message pops up. What else can I do?

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kwwells51
Binge Watcher

Re: Live TV pause suddenly stopped working.

The exact same thing has happened to me.  TV & USB less than 6 months old.  I have reformatted USB and on-screen msg said I was good to go, but nothing has changed.  It jumps back to live tv when I press play and sound is out of sync with picture until I change channel.

 

Do we have a solution yet?

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annakarenina
Binge Watcher

Re: Live TV pause suddenly stopped working.

That's exactly what's happening with me. No solution yet. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Live TV pause suddenly stopped working.

Hi, @annakarenina @kwwells51 

Thanks for keeping us posted.

Let's try some troubleshooting steps with this issue.

Some television systems may have a screensaver feature that can affect Live TV Pause.

  1. Change power on settings: Go to Settings > System > Power and make sure Power on is not set to Live TV or Last used TV input
  2. Disable screensaver settings: Go to Settings > Theme > Screensaver wait time and select Disable screensaver

For information, you can refer to this support article How to fix Live TV Pause issues on a Roku streaming device

Give this a try and keep us posted on what you find out.

Thanks,
Roku Community Team.

Takashi O.
Roku Community Moderator
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kwwells51
Binge Watcher

Re: Live TV pause suddenly stopped working.

Hi Anna Karenina

Have received Roku email re making sure system is set properly (to Home Screen in my case already) & disabling screensaver.  This has made no difference & I have replied accordingly.

Cheers

kwwells51

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kwwells51
Binge Watcher

Re: Live TV pause suddenly stopped working.

Just an add on for Roku, I am not getting the pop up screen about allow/don't allow apps that annakarenina refers to.

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