Solving playback issues

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Quads4l
Newbie

Wheel of Fortune always freezing

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how can I stop the game wheel of Fortune from freezing?

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1 Solution

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RokuTakashi
Community Moderator
Community Moderator

Re: Wheel of Fortune always freezing

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Hi, @Quads4l 

Thanks for posting, and welcome to the Roku Community.

We understand that you are having an issue with the Wheel of Fortune that is always freezing, and we'd be happy to help. We suggest performing the troubleshooting steps below to resolve the freezing issue.

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once this has been performed, kindly check and see if this resolves the issue. Let us know how it goes, and we'll continue to assist you further. 

Best wishes,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: Wheel of Fortune always freezing

Jump to solution

Hi, @Quads4l 

Thanks for posting, and welcome to the Roku Community.

We understand that you are having an issue with the Wheel of Fortune that is always freezing, and we'd be happy to help. We suggest performing the troubleshooting steps below to resolve the freezing issue.

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
  4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once this has been performed, kindly check and see if this resolves the issue. Let us know how it goes, and we'll continue to assist you further. 

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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