Solving playback issues

[Lynntunes]

The solution of changing settings output to stereo does NOT work.

[RokuEmmanuel-D]

Hi, @Lynntunes!

Thanks for sharing this here in the Roku Community!

We understand that the workaround did not work for you. We'd like to assist you further. 

Tell us more about...

• Do the audio sync issues happen on all channels or only on a specific channel? 
• Do you have a sound system or AV receiver connected to your TV? If so, have you tried removing it to see if there are any differences?
• What Roku device is affected by this issue?

In the meantime, you may visit this support article on how to fix audio and video sync issues.

Let's keep the conversation going. Please get back to us. 

Best,
Emman

[jmhabo]

Emman,

I purchased a new HDMI v2.1a cable and eARC compatible audio extractor. My Roku TV eARC (HDMI 1) port is connected to the audio extractor via the new HDMI cable. The audio extractor optical output is connected to my Onkyo receiver. The Onkyo receiver displays the transmitted audio format. With the TV Audio output set to either "Auto" or "eARC (HDMI 1)" and the TV Digital output format set to either "Auto" or "Passthrough" the Onkyo receiver produces audio but displays PCM 48kHz format on channels which I know broadcast or stream with Dolby 5.1 audio.

Any suggestions?

Thank you

[Zia444]

I just bought a new 4k Roku Express hoping it would solve the issues I was having and it's just as bad with the audio sync! 

I can't believe they don't. Have a real fix for this. None of the suggestions work, including the mobile Roku remote app. 

How can they sell a product that is broken? I don't have time too do an audio sync process every single day and sometimes twice a day. Might be time to buys an Amazon fire stick. 

Lame. I'd love to hear from the compy about what they are doing to correct. It. I've used Roku for years and never had this issue til recently. 

[Zia444]

I just spent money on a new Roku Express 4k hoping it would solve. There horrible audio sync issues I had been having with my Roku stick. 

But the issue still remains even in this new unit. 

Nothing works to solve it. None of the online suggestions from other users, the mobile app remote that's supposed to fix the sync issue with the purple screen. 

Can you please come up with a solution? I mean, I just don't have time too restart my Roku all the time and even if I do, it doesn't work. I don't understand how you can sell a product that has such a serious issue. Please respond to this message.

[RokuEmmanuel-D]

Sorry for the delayed response, @jmhabo!

Just to clarify, have you tried connecting the Roku player directly to your TV and see if the audio sync issues persist? 

In the meantime, we'll try to get this to the appropriate team for further review. Please stay tuned for more updates. 

Best,
The Roku Community Team 

[RokuEmmanuel-D]

Thanks for sharing this here in the Roku Community, @Zia444!

We apologize for any inconvenience that this may have caused you, and we'd like to dig a little deeper into your concern so we can get this figured out. 

Could you tell us more about...

• Are you experiencing an issue with audio sync across all channels or only on a specific channel?
• What are the troubleshooting steps you have tried to resolve the issue?
• Do you have an AV receiver in your Roku setup? If so, what is the model or brand of your Receiver?

Let's get this sorted out. Please get back to us. 

Best,
The Roku Community Team

[C0deape]

This is not a defence of Roku, as clearly there is a problem, but here's how I seem to have made it tolerable.

Prior to these changes, lipsync was awful and varied between apps (so potentially problem with app rather than hardware).

TV (Sony) turn off auto audio delay, which I didn't realise it had until recently.

AMP (Marantz) turn off auto lip sync, set delay manually to 30ms

Roku plugged into amp.

Once I did that is was much better.

I suspect the signal from the Roku (or individual app) is wrong which is setting the other devices incorrectly.

[Zia444]

You know - I am going to try this. I heard it might help. I currently have the Roku in a 3 way powered HDMI splitter. This is because with my old TV I had limited HDMI ports. (I did have audio lag on the old TV as well but it is a recent occurrence within the. Last year that I have to reset it constantly. 

I mostly notice it on YouTube but it also has  happened on Disney+ as well. 

I usually just give up and use the apps on the smart TV but have no voice remote or voice control capability on the TV so I want to be able to use the Roku. I also prefer the Roku interface.

New Samsung TV has more HDMI ports so I will try this as soon as I can and report the result. 

Thanks for the quick and concerned response. Will update soon.

Have a good day! 

[Zia444]

Ok. So I think this suggestion to plug directly into one of the TV's HDMI outputs seems to have helped the audio lag. I have not had a lot of time to watch tv but had no issues watching a movie the other night after I made the change.

I will have to check it out further with YouTube videos. That is where I noticed the audio lag most. But I think this did fix the issue for me. Not much help for anyone with limited HDMI inputs on their TV though. 

Thank you to all who so quickly responded and addressed my issue.