Solving playback issues

[renojim]

@xbedlessx, ViX is developed by Univision.  Do you have any other apps that are developed by them?  If so, that may explain why your login information was still there when you did the remove, reboot, re-add procedure.  They may share saved information and you'd have to remove all of their apps and restart your device to remove all saved information.

[azat]

Hey @xbedlessx, thank you for providing additional information about your issue.  I work on the Vix Roku app and I'm sorry you're having these issues.  What you are experiencing is an edge case scenario where a `ComponentLibrary` is not loading on your device which is preventing you from initiating playback.  My suspicion is that there is something wrong with your particular TV Roku firmware or the component library has updated its manifest to set a minimum firmware version that your device can no longer support.  Would you be able to please tell me the model # of your TV?  This information is located in Settings > System > About.  If you could also provide the "Software version", that can be found on the same screen, I would greatly appreciate it.  In a future release we will remove the requirement for that component library on certain devices.  Probably in a month or so (not a promise, since I don't control the release timings).  I'll respond in this thread again when this change is pushed to production.  Thanks!