Solving playback issues

[OneOf1000s]

I only have Roku streaming devices - no Roku TVs. I just replaced my Roku3 from 2015 in the hopes of fixing this but alas it didn't. 

I will often have the streaming device,  Streambar or Ultra in this case, freeze up and reboot when channel surfing looking for something to watch. MAX is recently among the worst but several (Channels? Apps) do this and its completely unpredictable and unrepeatable.  What's going on here?  I have 4 of these and they all do it. I have a gb internet connection and the devices never show a problem with connectivity, just when loading the app initially or a preview of a show within the app. 

[RokuJanadeeK]

Hi @OneOf1000s,

Thanks for bringing this to our attention. Kindly try the following troubleshooting steps:

• Restart your Roku device(s) and router.
• Update the software through settings.
• Connect the device to a mobile hotspot if available, just to check if there will be a difference in the streaming experience.

In cases where none work, kindly provide us with the following information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee