Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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ooeemusic
Binge Watcher

Re: Chosen App Crashes constantly

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After resetting and clearing the cache multiple times I got it to update to 2.3, however, it still freezes when I start any season 4 episodes. Can't get past the loaves and fishes screen without it saying playback error and dumping me out of the app.

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BladeSonja
Channel Surfer

Re: Chosen App Crashes constantly

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I have no problems now! YAY!! Thanks, to all who responded to my posts! I appreciate it greatly!🫶🏾

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dgl34
Newbie

Re: Chosen App Crashes constantly

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Version 2.3 on Roku video is still freezing after 20-30 seconds of any playback except for the live stream. No problem with Google TV on the same TV and network.

ooeemusic
Binge Watcher

Re: Chosen App Crashes constantly

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Yeah, it's definitely not a network problem. I can run it just fine on my phone and tablet. It's a Roku app issue for sure.

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sibsib
Binge Watcher

Re: Chosen App Crashes constantly

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Please reach out to The Chosen customer support at app@thechosen.tv.

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sibsib
Binge Watcher

Re: Chosen App Crashes constantly

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Please reach out to The Chosen customer support at app@thechosen.tv for help.

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sibsib
Binge Watcher

Re: Chosen App Crashes constantly

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Please delete the app and search for The Chosen's official app in the Roku channel store and install it. 

If that doesn't work, please reach out to The Chosen customer support at app@thechosen.tv.

 

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ooeemusic
Binge Watcher

Re: Chosen App Crashes constantly

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Already did all those things.

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Im1ofmany
Reel Rookie

Re: Chosen App Crashes constantly

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I bought a new roku and its fixed.  Its a roku problem.

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sibsib
Binge Watcher

Re: Chosen App Crashes constantly

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Did customer service get back to you and walk you through troubleshooting? Did they ask for the device type and OS level of your Roku and the version number of your app (and is it version 2.3)?

 

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