Solving playback issues

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Unable to play titles from any channel

HELP! For 3 days now, and still going, I have not been able to have playback to any title, on any channel! Only time The Big Bang Theory will work is when I start it right after when I restart system. However that's the only title that works after even doing ALL steps mentioned on site and Google. I only stream and I'd like to watch what I pay for.

Roku Express 3930X Model

11.5.0 build 4312-AE

Device ID: S0085175DYXF

Serial#: X00400F5DYXF


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Community Streaming Expert

Re: Unable to play titles from any channel

Have you restarted all of your network equipment (gateway/modem/router) as well as your Roku device?

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Re: Unable to play titles from any channel

Yes I have... all the usual and new.. Nothing is working now for 5 days..

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Re: Unable to play titles from any channel

Also to add.. I tried to play paramount+ on my phone to see if the last episode of Flashpint would work.. and it did! Works on my phone the paramount+ app so far but not on my roku Express box. Still issues everywhere else like prior mentioned.

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Roku Employee
Roku Employee

Re: Unable to play titles from any channel

Hi @MsRubyTuesday 

Thanks for post in the Roku Community regarding the issue you are experiencing with channel playback on your Roku device. We understand that not being able to stream content on your Roku device can be quite aggravating.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What exactly is occurring when this issue happens? How are you powering the Roku Express device?

With more insight about the above information, we will be able to assist you further. We look forward to hearing back from you.


Danny R.
Roku Community Moderator
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