Solving playback issues

[ghstudio]

Related issue....I can search for and install youtubetv application but when i select it, nothing happens...it's just ignored. Express 4k+.    YouTubeTV works through the youtube application...and it works on my other roku devices, but not on the express 4k+.

[shootzee]

I have a new Roku Pro Series and have the same issues.  I also have a 5 year old TCL "Roku", and have NO Issues.  Youtube TV running as I type. 

[TrishF]

This issue has been resolved for me using the 4850x box .

[Nursjuju]

Tracker ID 88-469-374

[Nursjuju]

I have another tv with model  Roku 3930X Roku Express and YouTube tv opening without an issue

but the Roku 3941X2 Roku Express 4K+ still will not open the same build of YouTube tv app. 

[econ]

Check for updates with the app. They just pushed a different version that rolled back to an older version. It should be working now.

[dc77]

Same issue. Click Youtube Channel icon, makes the typical "beep" sound, but nothing happens. Stays on the channel screen and no action taken. Factory reset makes no difference,

TCL model: 50S555
Software Version 14.1

Software version: 14.1.4
Build: 7703

[RokuEmmanuel-D · Accepted solution]

Hi Community Users!

We would like to provide you with an update on this issue. Please try performing a software update on your affected Roku devices.

To update your software, go to Settings > System > Software Update > Check Now. If a new software version is available, please download it. After the update is complete, try launching the YouTube TV app again to see if the issue has been resolved.

Please let us know what you find out. 

All the best,
The Roku Community Team

[me212]

its working now with the update

[dc77]

Yes, pressed "* ->Update" on Youtube app and now working! Thanks!