Hi @cookiee,
Greetings from the Roku Community!
Thank you for informing us about the issue you've been having with your Roku device and the troubleshooting steps you have taken. We would like to address this matter but require more information to explore further options.
- Have you tried plugging the device into a different TV? Is it showing the same issue?
- Also, have you attempted connecting the device to mobile data or a hotspot?
- When did the problem occur?
For troubleshooting purposes, we suggest connecting your Roku device to a different wireless network, such as a mobile hotspot, to check if you are still experiencing the same issue.
We will eagerly await your update. Thank you!
Best regards,
Jharra
Jharra Q.
Roku Community Moderator