Solving playback issues

[Cemetery21]

$14 after online discount.  Got it this morning.  Works great and, I swear, video is sharper than Roku.  I'm not going back to Roku.

[mwk1]

Trackerid:  YD-404-767

ROKU MODEL 4801RW ULTRA

SN: X010009GAUYD

SW VERSION: 14.0.4 BUILD 12219-DE

GC VERSION 12.3.21

[Memolon1]

Hi here’s my issue report I hope you guys find the problem soon, please is been 4 days already 

[Memolon1]

And here’s my other Roku 

[Memolon1]

And I been playing with the audio settings and video comes on but no audio I hope that gives you a clue of where to check and fix , thank you!!!