Solving playback issues

[DVRinHouston]

@RokuEmmanuel-D  I'm not clear on why this disastrous issue is now being marked "resolved".  Please clarify so I can update the Wikipedia page "Roku OS" accordingly.  Thanks.

Question:  If I upgrade my Roku Express 4K+ (which became worthless with OS 14) to, say, a Roku Ultra, will Roku give me trade-in credit for the Express 4K+ that I bought a few months ago with both Roku's and Tablo's blessing?  It's for my Tablo 4th Gen Quad.

I'm willing to pay the price difference, but not the full price of an Ultra (or whatever is recommended to solve this problem).

[RokuEmmanuel-D]

Hi, @DVRinHouston. Thanks for inquiring!

This issue is still under investigation, and we are aware that this is still unresolved. However, we have opted to mark the post above as temporarily solved for everyone's visibility and for the post to appear above this thread, as we have instructions for everyone on this thread on that specific post. We apologize for the confusion this may have caused. No worries; we'll unmark the post status as soon as the true resolution has been provided. 

In the meantime, as the post suggests, we highly encourage everyone to contact the channel provider directly for more inquiries. 

We hope this clarifies everything. 

Best regards,
Emman

[DVRinHouston]

@RokuEmmanuel-D  Again:

Question:  If I upgrade my Roku Express 4K+ (which became worthless with OS 14) to, say, a Roku Ultra, will Roku give me trade-in credit for the Express 4K+ that I bought a few months ago with both Roku's and Tablo's blessing?  It's for my Tablo 4th Gen Quad.

I'm willing to pay the price difference, but not the full price of an Ultra (or whatever is recommended to solve this problem).

[Yampyboy]

Please do not upgrade tu the ultra ! I did  & it did not work ok . Consider getting a firestick / ONN I believe from Goggle .

[Diyi75]

Yes,pretty much every other competitor.

[b1ackhawk]

This explanation for marking this resolved is infuriating stupidity. There are no actionable "instructions" to remedy this issue. The sole party with capability to remedy is Roku. Roku OS should have been rolled back weeks ago. Stop gaslighting  your customers and do the right thing. Then apologize for b*tt f**king them and not taking action sooner.

[btg2]

You (and Roku) have not responded in an acceptable manner. 

Will you at least offer to take back my Roku units? 

[rmwojcik]

Aside from ZERO future roku purchases, my new hobby is spreading the word.

So far, so good. Remember, "they tell 10 friends", and it's 100 when each of them tell 10 friends.

roku, you truly suck.

Many many more will eventually make a difference!

[rmwojcik]

Tell everyone...

roku sucks!

[rmwojcik]

Spread the word...