Solving playback issues

[Scotts915]

Any update from Roku when this gets fixed?  It’s been over a week, this is unacceptable. Either roll back to 13 or fix this issue. 

[Al2son]

I reset the Roku to factory settings and tried again. Seems to be working normally now 🤞

Bit of a pain to reset all apps & settings, but if it fixes the error ...

[moby2]

Same with me, I blasted Tablo now I see it appears to be a ROKU problem.

[Memolon1]

Good afternoon I did the factory reset on my 2 Rokus express 4k+ and as soon as I as I started they updated to the 14.0 and everything is the same the problem still there Roku please!!! 

[Pegasus2000]

My roku is not the 4k version.  After doing the reset using the pinhole, the version remained 14, but now works.

[gsmissy]

I spent a couple hours on this issue last night. Tried everything. Tablo worked on my phone and 1 TV that had Roku Premiere. It was the Roku Express TV that wouldn't work with Tablo. Happened to have a second Roku Premiere stick in storage. Replaced the Roku Express with Roku Premiere and it now works fine...for now. Had a new TV on my Christmas list...will definitely not consider Roku. This has been too frustrating.

[bs36]

Model 3941x2-Roku Express 4k+

Serial Number X02200WH9T9C

Device ID S0HAK35H9T9C

Software Version 14.0

My tablo app was going back to guide when you click on channel. I tried changing digital output to custom dolby digital. Preferred streaming format is Dolby. Changed from Auto. I get picture now but no sound after making those changes. Any help would be appreciated. Thanks.

[Mz3600]

Same issue here.  Does the Google device have discovery+?

[bs36]

who were you replying to?

[markfox1962]

Same here. It’s not working on my earlier TABLO either.