Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mthomas3434
Reel Rookie

Streambar Pro crackling and disconnecting from surround sound

I bought my Streambar pro back in august with the two wireless speakers and subwoofer. A few weeks ago I started having a problem with the audio making a crackling noise coming from both wireless speakers while streaming. Here recently it has started to disconnect the speakers and subwoofers completely saying they are still paired but disconnected. Any help would be very appreciated. Roku Streambar Pro 

0 Kudos
2 REPLIES 2
Mthomas3434
Reel Rookie

Re: Streambar Pro crackling and disconnecting from surround sound

Model # 9101R2

Serial # YL003L198813

Software 12.5.0

Build 4172-95

Device ID 3K62D3198813

0 Kudos
RokuJohnB
Community Moderator
Community Moderator

Re: Streambar Pro crackling and disconnecting from surround sound

Hi @Mthomas3434,

Thank you for posting here in the Roku Community!

We would like to gather more information. Kindly send us a private message here in the Roku Community.

We'll wait for your response.

Best regards,

John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.