Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sharmin
Newbie

Sound Connection Roku to Yamaha receiver

Issues with sound system

Equipment:

               Roku Ultra connected to HDMI 3

               Yamaha Rec. RX-V373 connected to HDMI 1 AV1

               Sony Bravia 2015 TV

Issue:

               When accessing programs on Roku (Netflix, YouTube TV, etc.) the sound is turned off.  It will come back on when HDMI 1 and AV 1 are pressed.  Yesterday, programs on Netflix freeze when HDMI is pressed.

Trouble shooting:

               Unplugged and disconnected Roku from HDMI 1 .

               Went to Netflix and YouTube TV directly from TV.  Everything worked OK.

               Reconnected Roku and same issues applied. 

               Checked to be sure all systems were updated.

               Rebooted TV and Roku

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.