Solving playback issues

[Mg393]

Cannot get anywhere on the TV screen other than “insufficient power“ in a big white box. I have unplugged and plugged in your equipment to no avail. 

[RokuAustin]

Hi there @Mg393 and welcome!

Can you post a picture of what you're seeing on your TV screen? Let us know what model of Roku player you're using. Thanks!

[Mg393]

Your recommended solution does not work. We cannot get to the left menu as the white box with “insufficient power“ appears on the screen.

[Mg393]

Nothing is responding

[Mg393]

[Mg393]

Model 3810X

[RokuAustin]

Thanks for showing us that. Is your Roku player getting power from the USB port on the TV? If so, use a power block and plug it into the wall instead. There are some TVs that do not send enough power through the USB port to power your Roku device.

[Mg393]

Yes, the unit is getting sufficient power and is plugged into the wall. This started late last night.

[RokuAustin]

---

@Mg393 wrote:

Yes, the unit is getting sufficient power and is plugged into the wall. This started late last night.

---

Thanks for letting us know!

Are you using the Roku USB block that came with the device? Try using a different USB block and see if that solves the issue or not. If you'd prefer, I can have a member of our support team set up a time to call you directly so that they can help. They'll send you an email to get your contact information.

[Mg393]

Yes, I would appreciate someone calling to walk me through this.