Solving playback issues

[WP3]

A notice re a software update appears on my screen asking me to select “Show Details” . My remote will not connect me to this button. How do I get rid of this notice?

[RokuKarla]

Hello @WP3

Thanks for posting in the Roku Community!

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. What troubleshooting steps have you taken so far to try to resolve the issue? 
3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

Please keep us posted with the details.

Regards,
Karla

[makaiguy]

@WP3-

Assuming this is not a Roku TV (i.e. one with Roku functionality built in):

This notice may be coming from the TV, not an attached Roku device.  If so you'll need to use your TV's remote to respond to it.

[Williamt100]

As makaiguy mentioned, the banner you describe is the same one that I see when my smart TV updates its apps/OS.

I must use the TV remote to navigate to the banner and respond to the notice.

[Jelange72]

I cant get the software notice off my Roku tv screen

[RokuKarla]

Hello @Jelange72

Thanks for reaching out here in the Community!

I'd be happy to take a closer look to see how we can help get you up and running. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue? Once we have this information, we will be able to assist you further.

Regards,
Karla