Solving playback issues

[Eubby]

While watching Freevee, the screen will pause and the connection circle starts and then goes out

then we have to restart the streaming stick

[RokuTakashi · Accepted solution]

Hi, @Eubby

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the issue you've encountered with Freevee, and we're here to assist. For this issue, we recommend performing the troubleshooting steps below to achieve seamless streaming with the app.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Additionally, we'd recommend restarting your router/modem and making sure that your Roku device has a good signal strength from your network so you will have an optimal connection for a better streaming experience.

If there's anything we can do to assist you further, please don't hesitate to notify us.

Best wishes,
Kash