Solving playback issues

[Rwm123]

Im having the exact same issue. Sent the roku back and got a new one and same thing with the new one. Even replaced the tv. It’s the roku. 

[RokuJechealR]

Hi @Rwm123,

Thanks for your first post here in the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into a wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV to see if you are seeing the same issue with no signal?

We'll keep an eye out for your response.

All the best,

Chel

[Rwm123]

I have tried multiple hdmi and usb ports on 2 different TVs and tried plugging the roku into the wall using the included connector but the same results occur. I would be glad to send the Roku back to you and let your try it. If it sits idol for 5-10 minutes it locks up, even if watching a show. The remote will still power off the tv and works for volume but you cannot pause or stop the show. The show will still play until you remove power from the roku and plug it back in.