Solving playback issues

[Jeanlaehn]

My Roku stops working every night around midnight.

Model: 3920RW

Serial number: YH006R327477

Issue ID: 77-167-063

[DBDukes]

@Jeanlaehn 

Tell us more. It obviously starts working again some time. So, give the details.

Are you watching content on your Roku and at midnight it suddenly stops? How are you determining when it stops?

I'm leaning toward suggesting something about your network, but let's get more details on just what happens for you to determine Roku stops at midnight.

[Avaya]

A Roku does not care what time of the day it is or night. The problem lies within your home network. Can you elaborate on what you mean by "not working"?

[Boz]

Well, it's midnight, so it IS sleepy time!

But seriously, is it possible that you've been watching for 4 hours straight without touching the remote by the time midnight arrives, and Bandwidth Saver is turning off the stream?

[Thurston34]

My roku also stops playback everynight around 6 pm. It's not my network bc I have others upstairs that never do that at any point. However this one is closet to the router and it always stops playback and says no network connect. Which is the issue bc the rest of our devices are still active and working during the time. Any suggestions?

[jontalk]

It would be helpful to know which OS version/build and the type of connection (wireless or wired). Also by saying the device stops, are you referring to the power setting? If its the default setting, its normal for the device to power off when its been idle for 15 minutes or more.

[Strega2]

Is it very close to the router?  During the pandemic I found when Skyping, Zooming etc. that my laptop would frequently loose connections when it was in my home office, just a few feet from the router.  I could solve it by either moving further from the router, or plugging the laptop in with ethernet.  Wireless can be a bit mysterious at times.