Solving playback issues

[RokuERey]

Hi @Meaux19,

Greetings from the Roku Community!

We don't have much information based on your statement. Could you tell me more about this? When did you start seeing this behavior? Do you have any external audio devices connected to your device? Does this audio issue happen when accessing all the channels on the platform?

With more information, we'll be able to look into it.

Thanks,

Rey

[Meaux19]

It happened Sunday night. It worked fine all day Sunday while watching football then it just randomly makes noise and shuts off. It's hdmi cable to the TV no other audio plugged in

[RokuERey]

Thanks for the update, @Meaux19!

Could you share with us the device serial number where you experienced this issue?

Please keep us posted.

Thanks,

Rey