Tracker ID 26-234-572
Roku 4620X Premier
SN YT00GU568076
Software Version 12.0.0 build 4184-29
GC Version 9.3.516
Timestamp 2023-06-12T21-:32.132
I am experiencing the same issues on TCL Roku TV. I have tried the following;
Checking for a software update.
Removing the channels and adding them back.
Factory reset.
None have fixed the problem so far.
#tclrokutv #rokutv
I have a Roku TV TCL and After all the troubleshooting steps it keeps kicking me out of every app and looping me back to the home screen. I even reset my home modem and router, and did everything else Roku suggests. Everything else I own is working fine. The ROKU just continues to kick me out and takes me to the home screen .I have done every solution listed and still it keeps doing this. HELP
For everyone having the issue with shows stopping and going to home screen, all's you gotta do is unplug TV for 30 seconds and plug back in. That's it! After 2 months of straight frustration I finally got ahold of a live agent that had me do this and I've had zero problems since!!
Hi @grooveon7,
Welcome to the Roku Community!
We regret hearing about this issue on your Roku TV, and we'd like to know more about it.
When did you start seeing the issue occur? What are the steps to reproduce the issue? Have you tried using an alternative network, such as a mobile hotspot or an Ethernet cable, to see if you are still getting the same issue?
Let us know more about this so that we can further work on additional troubleshooting.
Best regards,
Rey
Hi Roku Community users,
Thanks for the posts regarding the issue you are experiencing with your Roku device returning to the Home screen.
If you are experiencing this issue on a Roku Streaming Stick, Roku Express, or Roku Premiere device, we highly recommend making sure your Roku device is plugged into a wall outlet instead of through the TV USB port as sometimes the TV does not provide adequate power to the device.
If you are still experiencing an issue, can you please provide us with the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to hearing back from you.
Thanks,
Danny
RokuDanny, this information was provided in the posts that some of us have made in prior pages but here goes:
Tracker ID 26-234-572
Roku 4620X Premier
SN YT00GU568076
Software Version 12.0.0 build 4184-29
GC Version 9.3.516
Timestamp 2023-06-12T21-:32.132
It's plugged into a wall outlet, it's Hulu Live content and it is while watching CBS local channel for me for others on the forum it's other channels and it goes back to home screen on programming change on the half hr or hour depending on the program you are viewing.
I am also having this issue. My Roku device keeps resetting and it has been happening now for a couple weeks. It’s really frustrating since we have trouble watching tv sometimes. It happens when using different apps so it’s just not an issue with an app. My device resets when using an app, trying to check latest software update, etc.
Roku device model: 3932RD-Roku HD Streaming Player
Serial #: X00400RKLRKM
Device ID : S00K32AKLRKM
Software version: 12.0.0 build 4184-AE
Tracker ID: KM-178-613
I threw my tv in a dumpster cut your losses Romu doesn’t care never buy their tv again. It will cut the frustration forever.
At least sell it or recycle it. We have enough waste on this planet as it is.