Solving playback issues

[570s]

Good Evening! Could someone please send me a replacement for this 4K it is insane to have to go through what I am as I am on my third attempt to turn on tv and still nothing each time 15-20min why is the Roku not allowing the tv to turn on regardless if there’s a internet connection or not it shouldn’t interfere with the power 

[RokuJanadeeK]

Hi @570s,

Thanks for bringing this to our attention.

We'll need further details to resolve this concern. Please send us a PM here at the Roku Community. To send a private message, click the user's name beside the icon, and you will be redirected to the user's profile. There, you will see "Send this user a private message."

We look forward to hearing back from you.

All the best,
Janadee