Solving playback issues

[Melvin_tm]

I had my Roku express 4k device with me for over a year now.

Just until yesterday the remote and the mobile app remote stopped responding.

I changed the batteries with brand new ones and it still did not work.

I turned the device off and unplugged it from the TV and outlet. Also gave it 30 seconds before connecting it back. Also hit the reset button behind the Roku device for 10 seconds and my Roku is reset but my physical Roku remote and mobile Roku remote is not responding.

I tried calling the customer care. But there is no number to contact.

Kindly provide help. Any help is much appreciated with thanks.

[RokuTakashi]

Hi, @Melvin_tm

Thanks for posting, and welcome to the Roku Community.

We see that you're having trouble with your Roku streaming device, and we'd want to help you with this. Kindly send us a PM here in the Roku Community and we'll discuss things further regarding the issue you encountered.

We look forward to hearing back from you.

All the best,
Kash