Solving playback issues

[TheKaitlyn14]

I tried that mine still doesn't work. I even tried my phone charger in the port. And my phone charges no flashing.

[RokuJohnB]

Hi @TheKaitlyn14,

A warm welcome here in the Roku Community!

We will be more than happy to investigate further with this issue that you had. Can you please provide the following information below?

• May we know what kind of Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• Could you elaborate more about the troubleshooting steps that you have taken so far?
• When did the issue start?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John