Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jrlinden
Reel Rookie

Roku Ultra 4800x makes high pitched electrical noise when TV is turned on

Roku Ultra 4800x makes high pitched screeching noise when Samsung TV is turned on, screen has vertical bars. After approximately 20 seconds the the Roku restarts and returns to normal.

This is a recent change as the unit has been working flawlessly prior. I have changed usb ports - no change.

On one or two occurrences the unit goes through the restart 2x before returning to normal.

Software version - 10.5.0

Build 4208

Any help?

0 Kudos
3 REPLIES 3
RokuMary-F
Community Moderator
Community Moderator

Re: Roku Ultra 4800x makes high pitched electrical noise when TV is turned on

Hi @jrlinden,

Thanks for reaching out to the Roku community.

If you are still seeing issues with your Roku Ultra having vertical bars, please provide the serial number of your Roku device and can you also provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
 

Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
jrlinden
Reel Rookie

Re: Roku Ultra 4800x makes high pitched electrical noise when TV is turned on

Serial #Serial #Vert. linesVert. lines

0 Kudos
TrooperDada326
Roku Guru

Re: Roku Ultra 4800x makes high pitched electrical noise when TV is turned on

What happens when you plug it into another TV? That seems like a TV issue and not a Roku issue. How old is your Roku?

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.