Solving playback issues

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku Ultra 4660X reboots and pauses on black screen

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Hi @Tree3685,

Thanks for keeping us posted!

We understand that you're having a problem with the Roku Ultra. We will be glad to help. Please be aware that we have passed along your information through the Support team. They're the ones who will reach out to you.

Please let us know if there's anything else we can do to assist.

Best regards,

John

John
Roku Community Moderator
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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots and pauses on black screen

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This is issue report # 36


Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 9.5.25
Timestamp: 2023-08-08T19:36:24Z
Please use issue ID 71-316-536 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots and pauses on black screen

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Issue report tracker 37
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 9.5.513
Timestamp: 2023-08-15T20:29:41Z
Please use issue ID 71-326-669 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots and pauses on black screen

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This is issue report # 38

Issue report tracker
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 9.5.513
Timestamp : 2023-08-16T19:34:04Z
Please use issue ID 71-328-054 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots and pauses on black screen

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This is issue report # 39

Issue report tracker
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 9.5.513
Timestamp : 2023-08-17T15:54:41Z
Please use issue ID 71-329-274 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots and pauses on black screen

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This is issue report # 40

Issue report tracker
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 10.0.80
Timestamp : 2023-08-21T16:14:22Z
Please use issue ID 71-335-054 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots and pauses on black screen

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This is issue report tracker 41
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 10.0.80
Timestamp: 2023-08-22T21:05:04Z
Please use issue ID 71-336-785 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots with version 12 software

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This is issue report # 42

Issue report tracker
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 10.0.80
Timestamp : 2023-08-24T02:29:10Z
Please use issue ID 71-338-549 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots with version 12 software

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This is issue report # 43

Issue report tracker
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 10.0.80
Timestamp : 2023-08-27T16:26:31Z
Please use issue ID 71-343-706 to report the current issue.

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Tree3685
Roku Guru

Re: Roku Ultra 4660X reboots with version 12 software

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This is issue report # 44

Issue report tracker
Model : 4660X Roku Ultra
Serial number : YJ001A584071 (CK3931584071)
Software : 12.0.0 . Build : 4184-46
GC version : 10.0.80
Timestamp : 2023-08-27T20:29:12Z
Please use issue ID 71-343-949 to report the current issue.

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