Solving playback issues

[MyRTV23]

Spoiler

Any status updates regarding the repeating issues on the ROKU 55" tv

Hi Rey,

It's been a while. I had someone else reach out with the same issue. Tech support told him to do all the same things that I did. They even went as far as to falsely tell him that engineering would contact him in 1-2 days.

I was watching tv tonight. I had taken the flash drive out of the tv and right before my eyes the tv started repeating. I think that this is a bigger issue than originally thought.

[LeeStreamer]

Yeah, they lied to me too. They told me I would get a call back within 24 hours. I reached back out to them and the representative said they would email me if they had a solution and that they never call back in 24 hours. Of course that really means, "go away, you won't hear back from us."

[LeeStreamer]

@solylena you clearly did not read this thread as your response is highly inappropriate. Please read before replying to any posts on here.

[MyRTV23]

I have been dealing with ROKU since November of 23. I have checked for updates, restarted, and done their suggested fixes. I am not alone with this issue. Someone else reached out and had the same issue. Thanks for the ideas, but I have been trying these fixes for 6 months. I've also been waiting for a response from ROKU for that long. Many empty promises. 

[MyRTV23]

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[LeeStreamer]

@renojim this is not the solution and not even close to A solution. I just tried a 4th USB drive and it did not work either. This time I tried the minimum specifications and it said the drive was too slow. So now I've tried everything from USB 2.0 16GB to USB 3.2 32GB and 2 in between. Nothing works.

[chapaj1]

I recently had the same issue with a new 50" purchase of a Roku TV, model 60R4AX. I was able to speak to a live person at tech support who gave me the solution to fix the problem. 

I have TV through an antenna and what I needed to do was rescan for available channels. It has been 2 hours since I did this and have had no issues.

[chapaj1]

I recently had the same issue with a new 50" purchase of a Roku TV, model 60R4AX. I was able to speak to a live person at tech support who gave me the solution to fix the problem. 

I have TV through an antenna and what I needed to do was rescan for available channels. It has been 2 hours since I did this and have had no issues.

[LeeStreamer]

Let me guess. Restart, update, and try another USB drive.

[chapaj1]

No. Just go to settings, live TV then rescan for available channels.