Solving playback issues

[Cubster]

Same issues about PBS not loading after trying delete of app and full reboot of the Roku device.

Roku Ultra

Model 4660RW

Software Version: 14.0.412221

Device ID: CS4883252311

S/N: YJ003J252311

[Cubster]

Does the new Roku Ultra 2024 have this same problem?

[Jmolnar1956]

Thank you for the quick attention and resolution.

[RokuEmmanuel-D · Accepted solution]

Hi Community Users,

We believe this issue has been resolved for most users if not all of them. In the interest of maintaining order, we will be closing this discussion now.

If you are still experiencing this issue, please feel free to start a new thread so we can assist you further. This discussion will now be closed, and this post will be marked as solved.

We truly appreciate your patience throughout this process, and we'd like to thank everyone who reported the issue.

Happy Streaming! 💜

Roku Community Team

[bitright]

The problem was publicly acknowledged on 9/6, with presumption that Roku knew about it prior to the public acknowledgement.  It's been over two months since acknowledgement for a problem that has been reported for over a year.  How long does it take to make a software change for a known problem with a leading streaming application (YoutubeTV) if anyone is actually working on it?!?  Add me to the folks shopping to replace our four Roku devices and add two more for a total of six that are not Roku going forward.  This pathetic customer support is simply not acceptable. 

[Jimboy]

Adding my 2 cents.  PBS wont load on my ultra after last update.  ROKU doesn't seem to coordinate with app developers before making these change.  Similar issue when Tablo stopped working after update.  That's been 2 months with no resolution in sight.  If you cant properly test these changes, at least give us the opportunity to roll back updates until issues resolved.  I'm a very long time user of Roku  with 4 devices.  AppleTV is looking better and better with each new issue.  Sad!