Solving playback issues

[Malodee]

That's great! I just checked mine and it's still not working ☹️

[cosmicpea]

Obviously a problem on the app end as I eliminated everything else. Anyway, try again. I did and it's working now.

[Trails]

Same results here.  Will call PBS Tech Problems tomorrow at 714-241-4100 ext 4.

[ElliottM]

Likewise, my PBS app is not working. I have deleted the app and reinstalled it twice after a system reboot. Still does not load. The screen goes dark and then returns to the home screen. Please fix this!

[Marniemfg]

 I’m back up. Whatever was wrong must have been fixed. 

[Janmot]

I’m having the same issue and tried the same fixes, to no avail. Help!

[caitlin2]

same issue.  no resolution yet

[caitlin2]

me too. Roku support is the pits

[Janmot]

Still not working for me

[Jseagull]

Like the other users I am having this problem (can try to start PBS app on Roku but it doesn't turn on) even after updating the PBS app and deleting and reinstalling it.  I also tried doing a restart of the Roku Ultra but that didn't help.  In addition, I unplugged my TCL Roku TV and the replugged it in, but that did'nt resolve the issue.   

I can run PBS on my PC on the same router as my TCL Roku tv and Ultra Roku box.  No sites are blacklisted on my router.

All other app on my Rokus work fine.

In addition to not being able to run the PBS app on either Roku device, when I search my Roku Ultra for the PBS app it isn't in the menu so I try reinstalling it.  I can search and find the PBS app but it doesn't run NOR does it stay in the Roku Ultra menu.

Here is the device info for my Roku units:

The device is a TCL Roku TV model 50S423

Software version 14.0

Hardware ID 7130X

Also: 

Roku 4660X - Roku Ultra

Both have most recent software updates applied.