Solving playback issues

[Cottageland]

For us too. Same symptoms.

[ToddMN]

The same thing has happened to me. I can access Passport via my local PBS affiliate on my desktop, but have no idea why their app has stopped working on Roku.

[Kjshaw238]

Same problem

[Reddog23]

I am having the same problem. I have a roku streaming stick 3810X. The PBS app was working yesterday. But not today. I have gone through all of the steps of removing the app, doing the system restart, reinstalling the app. Several times. And it doesn’t work. But the PBS app works on my iPhone so it is running out there in the world somewhere.

any ideas?

[missyegm]

Your solution sounded great, but did not work for me. I removed the app, turned the roku off, then the tv off, turned tv back in, roku on, re-installed PBS app and it still did not work. It comes on as if it's about to work (as it did before)  then screen goes black. I am using the Roku on a Sony TV.

[missyegm]

I have the exact same issue and have also tried all the same "fixes" with no luck.   Come on, Roku - where's the fix???

[mrjg4818]

I came to the forum for the same reason. I just found on their website that they no longer support Roku 4 Device (4400x)

https://help.pbs.org/support/solutions/articles/12000102177-roku-4-models-no-longer-supported

[Leeskid]

I've been trying since this morning, Nov 17 2024, and it still will not load!  Very frustrating. 

[Leeskid]

I have the Roku Ultra and they are still supporting that one and I can't get the app to load.  Something else is going wrong.