Solving playback issues

[Terrynpeg]

I am in Ohio. I am having the same problem - PBS will start to open then goes back to the home screen. I tried uninstalling the app, restarting Roku, then reinstalling but that did not help. This just started today.

[slitt1]

yep same here

[elinski]

Roku's response was Roku 4 was obsolete and needs upgrade but that does not adress 3 other Roku Tv's in the house.

[PghLass]

me too - same issue both Roku TVs

delete app, reset Roku, download app does not work (completed 3x on each Roku TV)

paid subscription

11/17/24 Pittsburgh PA

[shonadamson]

Same for me.

[tcluster]

Someone told me that the Roku 4 is no longer supported so I got the new a Roku. The PBS app works on the new Roku. It didn’t work on the Roku 4. 

I’ve had a problem with the new Roku though. It works but every so often requires a reboot. I’ve opened an issue on this but haven’t heard back. But at least PBS works now. 

[Patches2]

Hi John, 

Model: 8624X

Serial number: YKOON9388509

Software: 14.0.4 build 12221-63

GC version 12.5.25

Issue ID: 09-463-778

Have deleted the app, downloaded again, rebooted device 

Thank you!

[ML650]

Yes, just started today. PBS has some instructions about removing block for advertising for pbs from modem, but way too complicated for me. Maybe by Monday PBS will fix this.  Sunday night no one working.

[VAmom]

No PBS for me here in Virginia. I reloaded the app but it didn't help. Seems to be a widespread problem??

[ALRT]

same here, did delete, restart.. reinstall no luck