Solving playback issues

[kq4ym]

Same issue here and also on my friends Roku at another location. Nothing mentioned for fix works at all, just a waste of time trying over and over.

[spbon2010]

I am also having the same issue with both my tv's. One is a smart tv and one is not.

[Kimzzy66]

Same issue, on all my Roku TVs. Software is up to date, un-installed and reinstalled no luck. So frustrating! I only had 2 episodes left of All Creatures Great and Small. 

[ivakatz]

Have contacted PBS.

[RokuJechealR]

Hi Community users,

Thanks for posting to the Roku Community!

We understand you are having trouble streaming the PBS channel on your Roku account, and we appreciate all the steps you've taken to resolve the issue.

In this case, we'd happily coordinate this with our appropriate Roku team for further investigation.

Kindly provide me with the following details:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel Build Version (You can find this by selecting the channel on the Home screen and pressing the * button.)
• Troubleshooting steps have been taken.
• A photo or a short video clip of the issue happening.

Once we have gathered more information, we can pass it along to the appropriate support team to investigate further. We look forward to hearing back from you.

All the best,
Chel

[MCYaras]

I cannot open the PBS app. I have tried uninstalling and rebooting my Roku. Then reinstalling the PBS app, but that doesn't solve the problem. I have model 3820X, am using software version: 14.0.4 build 12221-CU. Issue ID is FG-463-421. The app worked on Thursday, November 14. 

[gsonnier]

This is happening on all of my Rokus.  One example, TCL Roku TV

Model 8113X - Roku TV, Software Version 14.0.4 Build 12221-48

Issue ID  83-463-430

2nd Example:Model 4800X - Roku Ultra, Software Version 14.0.4 Build 12221-C2

GC Version 12.6.32

Issue ID  D4-463-435

[DotB456]

I have a Phillips series 6573 TV. The PBS ap stopped working on it today.  I do not get an error message: the ap opens for a second then reverts back to the Roku home page.  I have read that the series 4 Roku no longer supports PBS. is the same thing happening to other devices?  This stinks. 

[Steph808HNL]

Same problem here. Did all steps: uninstall, system reset, unplugged roku and router. PBS app still crash.  PBS app works on Android tablet. 

Info about setup:model 3941x2 k+express.

S/n x02200v9ftw DeviceID S0hak2a9k9ftw is v 14

PBS app version 5.8 build issue I'd tracker tw463438

[whymeehuh]

Model 4802X Roku Ultra

Software Ver 14.0.4 Build: 12221

Dev ID SODA22ANGJYN

Ser X01000NNGJYN

PBS Build Ver 5.8 Build 3

Track ID  YN-463-446