Great to see your first post here in the Roku Community, @JenJar11!
We completely understand that having these issues can be pretty frustrating and we want to help you get everything back up and running.
Could you try the device with a new High-speed HDMI cable on a different TV to see if we can isolate the issue even further?
If the problem persists, let us know your device details so we can dig a bit deeper into it.
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Short video or photo of the exact behavior of the app.
Please get back to us soon.
Thanks,
Emman
Emmanuel-D.
Roku Community Moderator
