Solving playback issues

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Roku 3930 X keeps going back to main screen

my Roku 3930 X is connected to 4K TV, has been working fine for weeks but then started shutting down/going back to main screen after streaming show for a few minutes. same behavior on various channels.  do i need to upgrade to a 4K Roku model? 

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Community Streaming Expert

Re: Roku 3930 X keeps going back to main screen

How are you powering it?  If you're using the TV's USB port try the supplied power adapter.  If you're already doing that try one from a phone or tablet that can supply at least 1 Amp (i.e., Output:  5V 1A).

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