Solving playback issues

[nooneavailable]

Hi.  I just bought a Roku Ultra 2024.  I'm replacing an earlier model of a Roku Ultra.  On my old one, CEC worked properly.  If the soundbar was output the roku remote would only adjust the soundbar.

On my new player, the remote control audio function is adjusting both the TV volume and the soundbar volume instead of just the soundbar when the soundbar is enabled.  I am going to use the older unit in another room, but I haven't reprogrammed the remote yet.  It still adjusts the audio correctly on the new Roku 2024 Ultra unit, which obviously leads me to believe it's a remote control setting but I can't find a solution.  What am I missing here?

[nooneavailable · Accepted solution]

Nevermind, the issue was the remote was to IR mode instead of CEC. 

[RokuTakashi]

Hi, @nooneavailable 

Greetings, and welcome to the Roku Community.

We appreciate you for bringing your concern to our attention, and our team would like to gather more details so we can provide an effective resolution to this matter. 

May we know what is the brand and model of your TV and Soundbar? In addition, have you tried configuring the set-up of your Soundbar and remote function? You can refer to this support article for more information here.

We anticipate your response in this matter.

Best wishes,
Kash