Solving playback issues

[Imemine]

Mine just started doing this this morning November 16th 2023. I restarted the device still kicks me out

[j53ph]

Me too 11-16-2023 Arkansas

[candice33185]

I’m having the same issue and it just started today also -Nov 16, 2023.  I went through all the troubleshooting steps with the Roku representative on the line with me, and nothing worked. It appears it’s an issue with CourtTV and not Roku.  I really don’t know what next steps to take.  At least I can still watch it on my iPad!

[Aife]

The problem with CourtTV started last night on my TV. 

It would be nice if we got a response from Roku.  

[Aife]

Thanks for the info.  

[Caligal]

Response from Court TV:

Hello,

Thank you for contacting the CourtTV Support Team. 

We are aware of the issue you're experiencing with the CourtTV app on Roku. Our team of developers is investigating and working to correct the issue as soon as possible.

We apologize for any inconvenience this has caused.

In the meantime, CourtTV can also be found on the Roku Channel Live TV Channel. 

You can navigate to the channel by going to The Roku Channel > Live TV (may be called Live TV Channel Guide) > CourtTV can be found under the "Crime" category.

I will follow up with you once the issue with the CourtTV App for Roku has been corrected.

[candice33185]

Thank you for delving into the problem a little deeper!

[RokuTakashi]

Hi, Community users.

Thanks for posting this issue here with us.

We want you to appreciate your efforts in contacting the channel provider's support regarding this issue. We recommend to continue working with them to further address this issue since an update on their end would resolve this.

We hope this issue will be sorted out soon.

All the best,
Kash

[bobriensan]

Same thing is now happening to me tonight (Dec 4 2023). Any new fixes in the work for this?

[RokuJohnB]

Hi @bobriensan,

Greetings from the Roku Community, and thanks for keeping us posted!

We will be more than happy to assist you with your issue on the Court TV channel since it will kick back to the home screen. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting Check for updates.

If the problem persists, please keep us posted.

All the best,
John