Solving playback issues

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Lady678
Newbie

Purple Streaming stick HDMI

I know the “HDCP unauthorized. Contact disabled“ ; has been talked about, but not with the Roku purple streaming stick.

I am talking about the streaming stick HDMI port from the purple stick plugs into the TV.  
I have done about everything from resetting to screen resizing too trying different HDMI ports. 

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: Purple Streaming stick HDMI

Hi @Lady678,

Welcome to the Roku Community!

I have a few questions to better understand the behavior you are seeing: 
1. When did this issue first start occurring? 
2. Do you observe this behavior while using any other channel(s) on your device? 
3. Have you tried checking out this link for more troubleshooting steps and tips to help resolve the issue: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support?
4. What is the Roku device serial number and your software version, found under Home > Settings > System > About?

With more information, we will be able to assist you further.


Best regards,
Mary

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