Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
srader1991
Newbie
‎10-27-2023 01:37 AM

Pre subscription viewing recordings

I recently decided to get a subscription for 1 camera due to a situation that happened on the 17th of October. I was wondering if there was a way to view this footage even though I had not gotten the subscription until Oct. 25th? I had an SD card in the camera for continuous recording but of course the day it is allowing me to view is the 18th. I got the subscription because it states the cloud will allow for 2 weeks of video storage. Can I view anything that was recorded in the cloud before I paid for the subscription?? I really hope this is possible it is very important that I am able to see this days worth of footage. My fingers are crossed you can help me in this matter. Thanks

0 Kudos
1 REPLY 1
RokuERey
Retired Moderator
‎10-27-2023 04:02 PM

Re: Pre subscription viewing recordings

Hi @srader1991,

Greetings from the Roku Community!

Thanks for the inquiry. You can still view them up until the 14-day free trial period. To answer your question, yes you can still access the recorded events on the cloud.

Regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.