Solving playback issues

[WE54]

• Roku playback won’t restart after fast forwarding.  

[RokuEmmanuel-D]

Hi, @WE54.

Greetings from the Roku Community!

We understand that you're experiencing an issue streaming on your Roku, and we'd like to help you out.

Could you please let us know what channel is affected by this problem or if it is isolated to a specific show or piece of content? 

In the meantime, we highly suggest restarting the system to see if the issue is fixed. 

Here's how...

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

Please let us know if this works for you or if you need further assistance. 

Allt the best,
Emman

[dan_p_jones]

Sling DVR programs last month did not pause after forwarding. Now all programs on all subscriptions pause when forwarding, live or DVR. Totally annoying and unwanted feature. Restarting does NOT help. The latest firmware/software is loaded on my Ultra Pro 4K 2024. The system also locks up and crashes several times a day now. That isn't new though sadly. Please deploy the fix ASAP. 

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @dan_p_jones!

We understand that you're experiencing playback issues with your recorded programs and streaming on your Sling TV app. No worries; we're here to investigate this issue closely.

Could you provide a short video showing the exact behavior of the problem to give us more insight into the issue?

After sharing a video, could you also share the device details of your Roku device such as...

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please keep us posted so we can keep an eye on this issue.

All the best,
Emman