Solving playback issues

[dmbarron1128]

Mine quit working yesterday as well 

[Bluedogs]

Contacted Roku support. They said to contact Pluto.

[SmokingJoe]

I have had it. I found a service that has the shows I like for free.

[MikeK3]

I will give you the model number and software version, but I will not give up the serial number and device ID in a public forum.  If Roku requires this level of sensitive information, they should provide a secure communication method. Why would Roku require a serial number and device ID?  Are you going to ask for my SSID, IP address and MAC address next?  Come on Roku. 

Roku 3820X with software version 13.1.4 build 1510-CU (I have three of these)

Roku 4800X with software version 13.1.4 build 1510-C2 (I have one of these)

[RokuReynan-L]

Hi, Community users.

Greetings from the Roku Community!

We wanted to inform you that we are still investigating the issue you reported. We hope to provide you with a more detailed update once we have additional information available. Thank you for your continued patience.

In the meantime, please provide us with the additional details we need to assist you better. Specifically, we would appreciate if you could share any relevant information or updates regarding the issue you’re experiencing. This will help us in our investigation and expedite the resolution process.

Please don’t hesitate to let us know if you have any further feedback or additional information.

Thank you!

We'll wait for your response.

Regards,
Reynan

[plogerfo]

I just activated a Select Series TV. Pluto does not load.

I uninstalled Pluto, did a System Restart, and reinstalled Pluto.

It still crashed before fully loading, and then returns to home page.

[DavieDude]

FYI: I have the Roku 4230X SW Ver. 13.1.4 build 1510-04. Frustrated with YouTube issues on my device, I decided to try Factory resetting it. Afterwards I reloaded the channels, including Pluto. It appears to be ver. 5.37 build 7. Attempting to open the Pluto app is doing exactly what others have stated; logo, then back to home screen

[LMcCaw]

Well... I just purchased a new ROKU TV. Got it home, installed it and it updated all the channels. Now Pluto just crashes out to the home screen. Initial splash screen, "secondary" splash screen, black screen then crashes out to the home screen.  What sucks, it triggered all my other devices to update, which caused Pluto to stop working on them now too. So, on TV's with built in Roko, and those with stand alone Roku streamers.. none of them work. Roll back to the previous version.

Uninstalling, restarting, reinstalling did not help. Thats what brought me here to see what else to try. 

Sheese.  

[SmokingJoe]

We need real answers from Roku's Corporate Office. They must know what is happening. Yet, no one answers.

[DalTex]

My Pluto TV app stopped working as of today, 09/14/2024 and therefore, it is NOT solved as you indicated. Does ROKU and plutotv not care about it's customers.subscribers. This is very poor customer service on both their parts, especially ROKU. People buy your products in good faith only to get very poor customer service in return. This issue should have been resolved by now.