Solving playback issues

[mtmcdonough]

Hi. I have a Roku TV and really enjoy the Pluto TV channel.  Lately, if I am in the Pluto TV channel watching something like "This Old House", and switch to another channel like "America's Test Kitchen", I am throw out of Pluto TV to the main Roku menu screen.  This has just started to happen in the last couple of weeks.  I have been watching Pluto TV for years and never experienced this before.  My Roku software is up to date. Any suggestions?  Thank you.

[AvsGunnar]

@mtmcdonough 

I have encountered a few strange issues like this with Pluto as well.  Not sure if this is a channel/app memory resource issue (as exiting Pluto via Home button causes a bit of a system hang at times), or if it is the Roku device Pluto is being played on.  I have less issues with Pluto on my Ultra 4660 than on my RokuTV, but still do have some issues.

You can try the Remove, Restart, Reinstall procedure and see if that helps you on your device. (I haven't seen any difference, but it may help you).

1. Remove PlutoTV. 

2. Restart the RokuTV through Settings/System/Power/System Restart.

3. Reinstall PlutoTV.  

[mtmcdonough]

Thank you.  I'll try your suggestion.

[willamsbrooks]

Try restarting your Roku TV and checking for Pluto TV app updates. Clearing cache/data or reinstalling the app might help. Ensure your Roku system is up-to-date too. If the issue persists, contact Pluto TV support for specific troubleshooting. Technology glitches can occur, so these steps might resolve the recent problem.

best regards @Williamsbrooks

[mtmcdonough · Accepted solution]

Hi.  I contacted Pluto Tv support and they responded immediately.

This is a known problem that their team is working to fix.

It may take a while but they are on it.

[AvsGunnar]

 Thanks for the update.  Much appreciated. 👍

[aleesabrooks]

If Pluto TV exits to the main menu when switching channels, it may be due to technical issues, such as app glitches or low device memory. Try restarting the app, updating it, or clearing cache and data. If the problem persists, contact Pluto TV's customer support for further assistance.
@mtmcdonough 

[mtmcdonough]

Hi.  Thanks for your message.  As noted above, this problem was recognized by the Pluto TV's customer support team and very quickly fixed by them.  This thread has been marked as "Solved".