Solving playback issues

[redRock14]

Recently I have been having playback issues on certain shows on my PlexMedia Server.  

The show plays just fine on a Samsung 65" smart TV on the Plex App.  I can select the show, it loads and plays just fine.

I try to load the show on my Roku Ultra 4800X software version is 11.5.0 build 4312-C2 and it won't make it past the 33% mark.  Then, it just displays the episodes list without playing the show.

I have a second Roku Ultra 4640X software version 11.5.0 build 4235-29 and on this one, the show also play just fine.

So, this is not a Plex Media Server issue - it has more to do with the Roku player, yes?  I have read the other post on this forum about Roku and Plex, but that solution did not solve any of the issues I am having.  Again, if this were a PMS issue, then it would fail across all devices.

Would highly appreciate any ideas or suggestions...

[redRock14]

So no takers?

[renojim]

Based on not much, I would guess it's something with the audio track.  I don't use Plex, but from what I've read here it should transcode anything that isn't compatible with Roku devices if you have it set up that way.

[redRock14]

So doing some further research on this, and trying out things....

Opened the settings in the Plex app on the Roku device and found a setting called "ACC Stutter workaround".  The explanation is:

"This will disable direct play (force a direct stream) for MKV files if the selected audio stream is AAC/HE-AAC to workaround an audio stutter in Roku OS 10".

So, my question:  what is this audio stutter issue on Roku OS 10?  Is this a defect in Roku OS 10?  Is this a known issue?

Asking this question because when I check that option ON, the playback works just perfect.  Thanks!

[renojim]

There are some people here knowledgeable about Plex and Roku (I am not one of them), but you may get better answers on the Plex forum.

https://forums.plex.tv/c/general

[ratlifffrancine]

Everytime I  hit play the item plays 4 minutes then returns to home screen. How do I fix this problem

[ratlifffrancine]

Everytime I  play a movie etc after 3 minutes it returns to the home page. What did do to fix this problem 

[RokuKariza-D]

Hello @ratlifffrancine

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Keep us updated!

All the best,
Kariza