Solving playback issues

[Josalyntaylor20]

My paramount plus is not working, I’ve tried on other devices that isn’t Roku and it works. It says “an error has occurred during playback please try again” I have done everything it’s told me like restarting the Roku deleting the app and redownloading it and I’m still having this issue. Any suggestions? 

[Jmaythews70]

Im having the same issue, so probably not your TV I imagine

[RokuJanadeeK · Accepted solution]

Hi @Jmaythews70 and @Josalyntaylor20.

Thank you for reporting this issue to the Roku Community!

We understand that you are unable to stream the Paramount Plus channel. We're happy to help. We would recommend the basic troubleshooting sequence below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Note: We'll mark this post as solved, but if the instructions above don't resolve the issue for you, please let us know or reply to this thread for further assistance. We're here to help, and we'll be glad to assist you further

All the best,
Janadee

[cmorin]

Getting same error it's pissing me off.  

[cmorin]

Already done a reboot what generic answer you going to give next

[RokuJanadeeK]

Thank you for keeping us in the loop, @cmorin.

Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, could you provide us with the following details?

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Keep us posted.

Thanks,
Janadee

[Spencer27]

I want to change my Paramount+ login to get on a new account, but the app on Roku won't let me sign out, even though I've canceled my old subscription. I really don't like the idea of doing a system reset and having to start over, but it sounds like that may be the only option. And Paramount+ is no help, either.

[Wh33zy13]

Been getting the same thing for a few weeks now. Works fine on apple devices / appletv.. done the uninstall and reboot ‘solution’ a couple of times with no effect.

[RokuJanadeeK]

Thanks for the update, @Spencer27 and @Wh33zy13.

We understand your sentiments and we appreciate the steps you have taken in an attempt to fix the issue. Since the issue is persistent, please provide us with the details I have requested in the above post.

Your response is highly anticipated.

All the best,
Janadee

[p4progress]

Hello Janadee,

I have been experiencing this problem for at least a week or two.  It generally occurs within the minute before a commercial break.  The error is "Error.    Unfortunately, an error occurred during playback.  Please try again."  Requested information is provided below: