Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Calnat58
Newbie

Paramount plus can't be uninstalled

Having issues with Paramount Plus. Bought a new device a few weeks ago, all was good and then a few days ago, Paramount plus will not play audio on any selection, it only Plays video. I tried to Uninstall  it so I could reboot it, but there is no Uninstaller button.  Now I have to unplug Roku and unplug my TV, and after I plug all back in, the sound comes back..... until I leave PP, When I come back, to PP, the sound is off again. What's going on?

0 Kudos
2 REPLIES 2
atc98092
Community Streaming Expert

Re: Paramount plus can't be uninstalled

If you subscribe to a service (such as Paramount+) through Roku, the uninstall function is not available. You have to cancel the subscription, which enables the uninstall function on the * button.

If you ever want to use your subscription on something other than a Roku device registered to your account, you should subscribe to the service directly with the provider, which would then allow you to access your subscription on any supported device. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Har_Cla
Newbie

Re: Paramount plus can't be uninstalled

 
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.